How delivery works
- You pay by card. Your order is confirmed the moment the payment goes through.
- We place your order with our supplier partner within 1 working day.
- Our supplier partner or their courier delivers it to you. We email you updates, and tracking details when we have them.
How long it takes
- Each product page shows an estimated delivery time, for example "Arrives in 3 to 6 working days".
- Delivery to smaller towns and rural areas can take a few days longer.
- If you order several items, they may come from different supplier partners and arrive separately.
- We always deliver within 30 days of receiving your order, unless we've agreed a different time with you. If we don't, you can cancel and get a full refund.
What it costs
The delivery fee is shown at checkout before you pay, together with the full price of your order. There are no extra costs when your order arrives.
When your order arrives
- Please make sure someone is available at the address you gave us. The courier may call the phone number on your order.
- Your parcel may come in packaging branded by our supplier partner or courier. That's normal.
- Check your parcel when it arrives. If it's clearly damaged, you can refuse it. If you find a problem after opening it, tell us within 10 working days. See our returns and refunds policy.
- If a delivery fails because nobody was available or the address was wrong, we'll contact you to arrange another delivery. A second delivery may cost extra if the courier charges for it, and we'll tell you before it happens.
Where we deliver
We deliver to addresses in South Africa only.