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PAIA manual

The Promotion of Access to Information Act (PAIA) gives you the right to request records we hold. This manual explains what we hold and how to ask for it.

Last updated 17 October 2026

1. Our details

  • Business: Spazalot (Tawananyasha Hunde, sole proprietor)
  • Head of the business and Information Officer: Tawananyasha Hunde
  • Physical address: 13th Avenue, Parktown North, Randburg, Gauteng, 2193
  • Phone: Not available yet
  • Email: hello@spazalot.co.za
  • Website: https://spazalot.co.za

2. The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA and POPIA. You can get it from inforegulator.org.za or by emailing enquiries@inforegulator.org.za.

3. Records you can see without asking

Our terms and conditions, returns and refunds policy, delivery policy, privacy policy and this manual are on our website.

4. Records we hold

  • Customer records: names, contact details, delivery addresses, orders, payments, returns, refunds, messages and reviews
  • Supplier records: supplier contact details, purchase orders and invoices
  • Financial and tax records: income, expenses and bank statements
  • Website records: anonymous search and visitor statistics, and security logs

5. How we process personal information

  • Why: to sell and deliver products, handle returns and refunds, give customer support, prevent fraud, and meet our legal and tax obligations.
  • Whose information: customers, website visitors and suppliers.
  • What information: the categories listed in section 4 and in our privacy policy.
  • Who receives it: supplier partners and couriers (for delivery), our payment provider, our hosting, database and email providers, and authorities where the law requires.
  • Outside South Africa: some service providers, such as Cloudflare, process information on servers outside South Africa under data protection terms.
  • Security: encrypted connections, owner-only access protected by one-time codes, and card payments handled only by our payment provider.

6. How to request a record

  1. Fill in the official request form (PAIA Form 2), available on the Information Regulator's website.
  2. Email it to hello@spazalot.co.za.
  3. We'll reply within 30 days. Fees, if any, are set by the PAIA regulations, and we'll tell you about them before you pay anything.
  4. We can refuse a request only on the grounds PAIA allows, for example to protect someone else's privacy. If we refuse, we'll explain why and tell you how to complain to the Information Regulator.

7. Where to find this manual

This manual is on our website. We'll also email you a copy free of charge if you ask.